Refund Policy

Digital products are delivered instantly, which changes how refunds work. Please read this before ordering.

The short version

Once the details of a digital product have been shown to you, that product cannot be returned, and we cannot refund it if it works as described. If what you received does not work, we will replace it or refund it.

Why

Everything we sell is delivered as a code, link or set of credentials. Once you have seen it, it cannot be taken back or resold, in the same way an opened cinema ticket cannot be returned.

Under EU and UK consumer law you normally have 14 days to withdraw from an online purchase. That right does not apply to digital content once delivery has started, provided you agreed to immediate delivery and acknowledged losing the right to withdraw. By completing checkout you give that consent and acknowledgement.

When we do refund

• •**The item does not work.** Contact us with your order number and we will verify it. If the item is faulty we will replace it, or refund it if we cannot.
• •**You were charged but received nothing.** Contact us and we will either deliver it or refund you in full.
• •**You were charged twice** for the same order.
• •**The order failed**, no product was delivered, so nothing is charged in the first place.

When we do not refund

• •You changed your mind after seeing the details.
• •You bought the wrong product by mistake.
• •The item works, but not the way you hoped.
• •The item stopped working because it was shared, resold, or used in a way the product description excludes.

How to ask

Email support@cheepr.cc with your order number and a description of the problem. Include a screenshot if there is an error message. We aim to reply within one business day.

Approved refunds go back to the original payment method. Card refunds usually take 5-10 business days. Cryptocurrency payments are refunded as store credit unless you provide a wallet address, as blockchain transactions cannot be reversed.

Chargebacks

If you open a chargeback rather than contacting us first, your account will be suspended while the dispute is investigated. Talking to us is faster and usually resolves it the same day.