Support

Getting help

Email **support@cheepr.cc**. We reply within one business day, usually much sooner.

What to include

To sort things out on the first reply, please include:

• •Your **order number**, it looks like CHP-7F2K4Q and is on your confirmation screen and in your order email.
• •The **email address** you used at checkout.
• •What went wrong, and what you expected to happen instead.
• •A screenshot, if there is an error message.

Common problems

**My order email never arrived.** Check your spam folder first. If you have an account, the details are also in your order history. Otherwise use the link on the confirmation screen, it stays valid.

**My crypto payment is still confirming.** Leave the order page open. It updates by itself the moment the payment lands on-chain, which usually takes a couple of minutes.

**The item does not work.** Email us with the order number and we will verify it and replace it if it is faulty.

**I have lost the details.** Sign in and open the order from your history, or use the resend button to have it emailed again.